Privacy Policy
Effective Date: 19 February 2026
Antora Express (“Company”, “We”, “Us”, or “Our”) is committed to protecting the privacy and security of personal information of our customers, visitors, partners, and users of our services and website.
This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you interact with Antora Express, including through our website, mobile communications, and logistics services.
By accessing our website or using our services, you agree to the practices described in this Policy.
1. Legal Compliance
This Privacy Policy is published in accordance with the provisions of the Information Technology Act, 2000 and applicable rules, including the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.
2. Information We Collect
We may collect the following categories of information:
a) Personal Information
Information that identifies you directly, including:
- Full name
- Phone number
- Email address
- Company name
- Address (pickup/delivery location)
- Government ID details (if required for logistics compliance)
b) Shipment & Transaction Information
- Consignment details
- Goods description
- Weight and dimensions
- Pickup and delivery details
- Payment information
- Billing details
c) Communication Information
- Customer service interactions
- Emails, calls, or messages
- Feedback or complaints
- WhatsApp communications
d) Technical Information
When you visit our website, we may collect:
- IP address
- Device type
- Browser type
- Pages visited
- Date and time of access
- Cookies and usage data
3. How We Use Your Information
We use collected information for legitimate business purposes, including:
- Processing bookings and transportation services
- Shipment tracking and status updates
- Customer support and communication
- Billing and payment processing
- Service improvement and analytics
- Fraud prevention and security
- Legal compliance and regulatory requirements
- Marketing communications (where permitted)
4. Sharing of Information
We do not sell or rent personal information to third parties. Information may be shared only in the following situations:
a) Service Providers & Partners
With transport partners, subcontractors, warehouse operators, payment processors, or IT service providers strictly for service delivery.
b) Legal Requirements
When required by law, court order, or government authority.
c) Business Transfers
In case of merger, acquisition, or restructuring, subject to confidentiality obligations.
5. Cookies & Tracking Technologies
Our website may use cookies and similar technologies to:
- Improve website functionality
- Analyze usage patterns
- Enhance user experience
- Maintain session information
You may disable cookies through your browser settings; however, some features may not function properly.
6. Data Security
We implement reasonable technical and organizational security measures to protect personal information against unauthorized access, misuse, alteration, or loss, including:
- Secure servers and firewalls
- Restricted access controls
- Password protection
- Secure data handling procedures
However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
7. Data Retention
We retain personal information only as long as necessary for:
- Providing services
- Legal and regulatory compliance
- Accounting and operational purposes
- Dispute resolution
8. Your Rights & Choices
You may:
- Request access to your personal information
- Request correction of inaccurate data
- Withdraw consent for marketing communications
- Request deletion where legally permissible
Requests may be submitted through our contact details below.
9. Third-Party Links
Our website may contain links to third-party websites. Antora Express is not responsible for the privacy practices or content of such external sites.
10. Children’s Privacy
Our services are intended for individuals and businesses capable of entering into legally binding contracts. We do not knowingly collect personal information from persons under 18 years of age.
11. Updates to This Policy
We may update this Privacy Policy periodically. The revised version will be posted on our website with an updated effective date.
Continued use of our services constitutes acceptance of the updated Policy.
12. Grievance Redressal & Contact Information
For any questions, concerns, complaints, or requests regarding this Privacy Policy or handling of personal information, you may contact us at:
Reeya Safe Logistics Pvt. Ltd.
Head Office – New Delhi
KH No. 634/2, Ground Floor, Block-A, Village Rangpuri,
Vasant Kunj, New Delhi – 110037, India
Contact Person: Mr. Sohan Yadav
Phone: +91 90155 99555
Email: sohan@reeyasafelogistics.com
Regional Offices
Bengaluru Office
No. 2535, 3rd Floor, 9th A Cross, 13th Main Road,
E-Block, Sahakarnagar, Bengaluru – 560092
Mr. Bhagat Singh
+91 88841 99555
bhagat@reeyasafelogistics.com
Pune Office
No. 25, 3/2/1/1, Khese Park, Lohgaon,
Pune – 411047
Mr. Jaiprakash Namdar — +91 77190 97876
jai.prakash@reeyasafelogistics.com
Mr. Pankaj Singh – +91 96206 99555
pankaj.singh@reeyasafelogistics.com
Website: www.reeyasafelogistics.com
General Email: info@reeyasafelogistics.com
